Question 1

Financial Terms

Accepted Answer

‍Fees are payable in advance of each Services unless otherwise agreed (Business Coaching and Consulting may allow for payment on receipt of invoice). Where payment has not been received by RB Consulting LLC in advance, we are not obliged to provide the Service.Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.  Coaching and Consulting Services are eligible for refund up to 24 hours before the start of the scheduled session.  No refunds will be rendered after that time.

Question 2

Security and Viruses

Accepted Answer

‍We have implemented reasonable technology and security features to safeguard your information from unauthorized access or improper use.While we make reasonable efforts to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk and your use of our Site demonstrates your assumption of this risk.We have taken steps to ensure that the Site is free of computer viruses and other harmful components. Nevertheless, you should install and maintain appropriate anti-virus and other protective software on the devices from which you access and use the Site. Without limiting any other part of these Terms, we disclaim all liability for any computer viruses or other harmful or destructive programs that you may download from or through the Site.

Question 3

‍Privacy

Accepted Answer

‍We respect your personal privacy. You may use the Site without providing any personal information about yourself other than any personal information that you may specifically and knowingly provide.We will collect, use and disclose personal information as described in our privacy policy, which is available on our site You consent to the collections, uses and disclosures of your personal information for the purposes described in our privacy policy. We may collect and maintain statistics relating to the number of visits to the Site, the types of browsers and devices used to access the Site, the Internet Protocol addresses of devices accessing the Site, and similar non-identifiable information. This information is only used for internal purposes to manage, operate, maintain and improve the Site

Question 4

Confidentiality

Accepted Answer

‍RB Consulting shall observe confidentiality when providing Coaching Services to Client.

1. All conversations, information and data received from or about Client shall be treated in absolute confidence unless subpoenaed by the Court of Law.
2. Information and data received under this agreement (with the exception of information communicated during actual coaching conversations) shall only be disclosed to person(s) within the organization only if coaching client(s) consent in writing. 
3. Client records, information and data will be destroyed one (1) year post client coaching program .
4. Multi-party contracting will be clearly specified and agreed upon by all involved parties before the start of the assignment. Further, RB Consulting ensures that all employees and subcontractors involved are made subject to adequate confidentiality agreements.